Customer Experience Engineer

Company: Atlar

Type: permanent

Atlar is reshaping the way businesses manage money, making payment operations smoother and more efficient. In less than two years, they’ve earned the trust of leading companies like Acne Studios, GetYourGuide, Forto, and HomeToGo—processing over €1bn in annualized payments volume.

Backed by Index Ventures (investors in Adyen, Revolut, Figma), Atlar is growing fast, and this is your chance to be part of that momentum.

Contact

Marcus Kong

Operations

marcus@trek.se

+46737157706

Tribland and this time Trek have had the pleasure of helping Atlar scale their team before, and now we’re happy to continue that journey.

 

Customer Experience Engineer – Join Atlar’s Mission to Transform Financial Operations

We’re excited to help Atlar find their next key team member – a Customer Experience Engineer who will play a crucial role in supporting their rapidly growing customer base. This is an opportunity to work closely with innovative companies while shaping the future of financial operations.

What You’ll Do

✅ Handle customer support requests swiftly and accurately, either independently or with the Atlar team.
✅ Use critical thinking and internal tooling to diagnose and solve complex problems.
✅ Set up, optimize, and maintain Atlar’s customer support ticketing system.
✅ Play a key role in Atlar’s feedback loop, helping improve the product based on real customer insights.
✅ Work on documentation, escalations, product updates, and cross-team communication.
✅ Ensure Atlar continues to deliver an industry-leading customer experience.

What You’ll Bring

🎯 2+ years in a customer-facing role.
🎯 A proactive approach to problem-solving and troubleshooting.
🎯 A desire to own and grow the role as Atlar scales.
🎯 Strong investigative and analytical skills.
🎯 Basic coding or scripting skills.
🎯 Excellent verbal and written communication.

Nice-to-Haves

🚀 Experience in a high-growth startup.

🚀 Interest in B2B SaaS and fintech.

🚀  Familiarity with banking infrastructure, finance workflows, or accounting.

This is a great opportunity to join a fast-scaling startup and work alongside some of the brightest minds in fintech.

👉 Interested? Let’s talk!

Meet the family

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